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Platform · Incident Management

Tickets that arrive already investigated

When an agent escalates, the ticket lands in Zebrit's built-in incident management with the evidence, timeline and suggested next steps attached. No copy and paste between tools.

What your responder sees first

Instead of "Rule 4471 triggered", the ticket opens with what happened, how sure the agent is, what it already ruled out and what to do next.

INC-2041 · P1 · SecurityEscalated by agent
Workstation FIN-114 beaconing to known C2 server
Summary. Process updater.exe on FIN-114 has contacted 185.x.x.x every 60 s since 10:12. The IP is listed in two public threat feeds as command-and-control.
Ruled out. Software update service, user VPN, other hosts (none affected).
Suggested next steps. Isolate FIN-114, reset the user's credentials, collect a memory image.

The service desk you already know, now connected to detection

Zebrit's IT service management modules are part of the platform, so incidents, requests and assets live next to the alarms that created them.

Incident Management
Priorities, SLAs, assignments and post-incident reviews.
Service Portal
Where users raise requests and get notified about incidents.
Asset Management
Asset context the agents use during investigations.
Knowledge Base
Runbooks and past fixes, readable by people and agents.
Service Requests and Catalogue
Standard requests, approvals and fulfilment.
On-boarding and Off-boarding
Joiner and leaver workflows, with access changes logged for the SIEM.

Already on another ticketing tool? Agents can open tickets there instead. See Integrations.

From alarm to resolved ticket in one platform

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